Business Desk
With a focus on supporting products available across the nation, NETGEAR, Inc. (Nasdaq: NTGR), a worldwide provider of technologically advanced, branded networking products, has announced the opening of its service centres in various geographies of India. Netgear believes that after effective distribution of products in the country, there is a need to put in place an effective support mechanism to service the products.

Therefore, the company has identified various geographies for the service centres in India.

Netgear India will launch the service centres in seven main business cities in India viz. New Delhi, Mumbai, Chennai, Bangalore, Hyderabad, Kolkata and Ahmedabad. In a phased manner, the company will extend this capability to B & C class cities. The service centres will support the entire range of Netgear products sold in India, in terms of addressing replacement and warranty issues. These service centres will enable Netgear to limit the turnaround time of the products replacement within 24 – 48 hours. However, the time span could vary depending upon the product availability and Geographies.

On this occasion, Mr. Atul Jain, Country Manager, Netgear Technologies Pvt. Ltd, said, “Netgear has always believed in customers’ satisfaction. We launched the toll-free technical support helpline ( 1800 425 4327 ) number two years back, and further to make customer satisfaction paramount, we are announcing the customer service centres. As it is an international trend, we have RT Outsourcing, to act as third party service provider for NETGEAR in India”.

“RT is an ISO 9001 certified Technical Support Organization. RT with its unique business model, has been providing integrated Level 1 to Level 4 services including Tech-support Helpdesk, Repair and Refurbishment services, project implementation, RMA Management and Logistics services for the past 13 years. With its tradition of excellence and commitment to customer satisfaction, RT is a unique one-point support organization for various activities to include return-to-bench repairs, on-site service support, product installation and commissioning etc.”
Further added by Mr Kerman Rana, Managing Director Central Asia Pacific “By virtue of the fact that Netgear holds the number 1 position ( 30% market share) in SMB wireless business and No. 3 in wired business , as documented by IDC, customer satisfaction is very critical for us. In order to achieve optimum customers’ satisfaction, we are investing towards Service Infrastructure and Netgear as a company will put in all the investments needed for customer delight. . In reality, Netgear intends to redefine the levels of service and customers’ satisfaction in networking business."

Mr. Jain further said, “By opening the service centres, we have enabled our distributors and channel partners to focus more on the business, in the markets where we begin centres . They need not have to worry about support any more. On the other hand, the service centres would certainly enhance the confidence of the customers on Netgear products though we have emerged as a strong brand among the SME networking market space.”

Netgear products are available in India through three national distributors i.e. Rashi Peripherals, Cyberstar Infocom (P) Ltd and Ingram Micro. There are nearly 1000 channel partne